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Contact Buran Casino
Buran Casino operates under two Curaçao licences: number 8048/JAZ issued by Antillephone N.V. and a licence from the Curaçao Gaming Control Board.
How to get in touch
For assistance, contact Buran Casino by email at support@burancasino.best. Please use the email address connected with your account where possible, as this can help the support team understand and review your request more efficiently. Do not include your password or other sensitive security information in a message.
To help us respond more quickly, include your account email address or username, a short description of the issue, and screenshots if relevant. If your question concerns a transaction, include any useful reference information that does not reveal confidential payment or security details.
- Account access, profile or verification questions
- Deposit and withdrawal enquiries
- Questions about bonus terms or eligibility
- Technical problems, errors or website issues
- Responsible gambling requests or concerns
Please send one clear message about your request and reply to the same email thread if the support team asks for more information. This helps keep the conversation together and may reduce delays. Support will usually reply within 24 hours, although response times can vary depending on the nature and complexity of the enquiry.
Before contacting support
Check that your message explains what happened, when the issue occurred and what assistance you need. For technical problems, mention the device or browser you were using and describe any error message shown. For account or payment matters, provide only the information needed to identify the issue. If you are contacting us about responsible gambling, clearly state the type of support or account action you are requesting so it can be reviewed appropriately.
Buran Casino support can provide information about available account and service processes, but some requests may require additional checks before action is taken. Please allow time for your enquiry to be reviewed and follow any instructions provided in the response.