Plus 1 Bonus Crab prize
Privacy Policy
Buran Casino operates under two Curaçao licences: number 8048/JAZ issued by Antillephone N.V. and a licence from the Curaçao Gaming Control Board.
Information we may collect
The information handled by an online casino can vary depending on how you use the website and which services you access. We collect information that you provide directly, information created through your activity and information received from service providers where this is reasonably necessary to operate the platform.
Account and identity information
When you register or update an account, we may handle details such as your name, date of birth, residential or contact information, login details, account preferences and responsible gaming settings. We may also collect information needed to confirm that an account belongs to the person using it. This helps us maintain accurate records and apply account, age and eligibility controls.
Verification documents
To meet verification, security and anti-fraud requirements, we may request documents or other information that confirms identity, age, address or the source of funds where appropriate. These materials may include identity documents and information obtained during verification checks. We handle verification information only for legitimate operational, security, compliance and legal purposes.
Payment and transaction records
We may handle information about deposits, withdrawals, bets, gameplay, account balances, payment methods and related transaction activity. Payment details may be processed by specialist payment providers. We may receive information needed to confirm a payment without necessarily receiving or storing complete payment credentials. Transaction records help us provide the service, resolve queries, detect unusual activity and meet record-keeping obligations.
Technical, device and usage data
When you visit or use the website, technical information may be recorded, including your IP address, browser type, operating system, device identifiers, language settings, general location information, pages viewed, session times and interaction data. We may also receive information about errors, performance and security events. This data supports website operation, troubleshooting, fraud prevention, security monitoring and service improvement.
How we use personal information
Personal information is used for purposes connected with operating, securing and improving the website and the services made available through it. Depending on the circumstances, we may use information to:
- Create, maintain and administer your account.
- Process deposits, withdrawals and other account transactions.
- Provide customer support and respond to questions, complaints or requests.
- Verify identity, age, account details and transaction information.
- Carry out anti-fraud, anti-money-laundering, security and responsible gaming checks.
- Monitor activity for suspicious, unauthorised or prohibited conduct.
- Meet legal, regulatory, tax, accounting and other record-keeping obligations.
- Communicate with you about account activity, service notices, security matters and changes to the website or policies.
- Send marketing communications where permitted and where you have provided consent or where another lawful basis applies.
- Analyse website use, maintain functionality, improve performance and develop safer, more useful services.
- Protect the rights, property, safety and security of players, the website and relevant service providers.
We do not use personal information for purposes unrelated to the reason it was collected unless the use is permitted by law or you have been informed and, where required, have provided consent. Where information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of, subject to legal and operational requirements.
Sharing information
Information may be shared with trusted providers that help deliver the website and related services. These may include payment processors, identity and verification providers, technology and hosting providers, customer support tools, security services, analytics providers and professional advisers. Such providers should receive only information reasonably needed for their role and are expected to handle it securely.
Information may also be disclosed where necessary to comply with a legal or official request, protect against fraud or other unlawful activity, investigate security incidents, enforce applicable terms, or protect a person from harm. If the website or its operations change, information may be transferred as part of a business or service transition, subject to appropriate safeguards.
Cookies, security and retention
Cookies and similar technologies
The website may use cookies and similar technologies to remember preferences, keep sessions working, support security, understand website traffic and improve functionality. Some cookies are necessary for core features, while others help with analytics, performance or communications. Cookies may be placed by the website or by service providers working on its behalf.
You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect sign-in, account functions or the way parts of the website operate. Your browser may also allow you to delete cookies that have already been stored on your device.
Security
We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, encryption or other safeguards appropriate to the nature of the information. No website, internet connection or electronic storage method can be guaranteed to be completely secure, so you should keep your login details confidential and contact support promptly if you believe your account may have been compromised.
Retention of information
We keep personal information for as long as it is reasonably required for the purposes described in this policy, including account administration, customer support, dispute handling, security, fraud prevention and business records. Some records must be kept for a period required by law even after an account is closed. When retention is no longer necessary, information will be deleted, anonymised or securely handled in accordance with applicable requirements.
International handling
Some service providers supporting the website may store or process information in Australia or another country. Where information is handled across borders, reasonable steps should be taken to protect it and to use providers that are expected to maintain appropriate privacy and security practices. By using the website, you understand that service delivery may involve these arrangements.
Your privacy rights and how to contact us
Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be retained, and withdrawing consent to marketing communications.
To exercise these rights or make a privacy request, contact support@burancasino.best. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or making changes. This is a security measure designed to prevent information being disclosed or altered by someone who is not authorised.
- Access: ask what personal information is held about you and, where appropriate, request a copy or explanation of how it is used.
- Correction: ask for inaccurate, outdated or incomplete account information to be corrected.
- Deletion: ask for personal information to be deleted where it is no longer required and no legal or legitimate reason requires continued retention.
- Marketing consent: withdraw consent to promotional communications at any time. You may also use an unsubscribe option included in a marketing message where one is provided.
A request may be limited or declined where fulfilling it would adversely affect the rights of another person, create a security or fraud risk, conflict with a legal obligation, or require information that must be retained. If deletion is not possible, we will aim to explain the reason in general terms. Closing an account does not automatically erase every record, because some information may need to be retained for legal, security, dispute or transaction purposes.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The updated version will be made available on this page, with the effective date or other notice where appropriate. You should review the policy periodically. Continued use of the website after an update may indicate acceptance of the revised information, to the extent permitted by law.